Who We Are

Operations Engineering provides Linux and Windows server system administration support, enterprise monitoring software design and support, and enterprise backups for campus.

Responsibilities

• Assist in the creation of monthly metrics reports covering services such as monitoring and alerting and enterprise-level backups
• Audit ServiceNow incidents and requests queue to help the Operations Engineering team stay abreast of customer issues
• Perform fundamental application-level tasks such as adding systems to monitoring and collecting data from backup reporting service
• Create and update team webpage to communicate current team projects as well as provide learning resources and documentation for customers
• Assist in the creation of ServiceNow knowledgebase articles and reports
• Assist in the creation and updating of any new ServiceNow request pages as well as service profile pages
• Create service diagrams using Visio or a drawing program to create service diagrams
• Other job duties as assigned

Preferred Qualifications

U.S. Citizenship Requirements

Interested? 

This role follows the email application process.