Salesforce Business Analyst

Salesforce Business Analyst

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Salesforce Business Analyst

Remote (space available in Coda if desired)

This position will get work closely with our development team and cross-functional users to build innovative solutions with real human impact that connects all our Institute’s constituents.

Who We Are

Be a part of the CRM Services Team at Georgia Tech! Our team enables and empowers our users to unlock the potential of the Salesforce platform. We support many Institute groups and manage the campus-wide student advising system, Advisor Link.

The CRM Services team is looking for a student worker to help support and enhance Georgia Tech’s implementation of the industry leading CRM system, Salesforce.  We need an imaginative and resourceful individual with business analysis (BA) skills to help with a variety of CRM initiatives including helping to add enhancements to Advisor Link (the campus-wide Student Advising System).

The student Business Analyst will work with a Senior BA to bridge the knowledge gap between functional end users and developers.  The OIT Team uses Scrum, an iterative, lightweight, team-based framework, to deliver value to the students and staff at Georgia Tech via Salesforce.  As such, the student BA will have opportunities to practice highly marketable skills such as facilitating discovery sessions, writing user stories and acceptance criteria, helping to manage the backlog, defining, and executing test scenarios, developing documentation, and delivering training.  The student BA also may learn basic Salesforce System Administration skills.

Responsibilities

  • Facilitating discovery sessions
  • Writing user stories and acceptance criteria
  • Helping to manage the backlog
  • Defining and executing test scenarios
  • Developing documentation and training materials
  • Basic Salesforce System Administration skills

Preferred Qualifications

The ideal candidate is creative, collaborative, eager to learn, self-motivated, and interested in a multi-semester work assignment.  The student developer should also have experience with (or want to learn):

  • Business system architecture and associated technologies
  • Data organization and analysis
  • Systems documentation
  • Report writing
  • Cross communication between functional user and technical groups
  • Scrum events, e.g., sprint planning, daily scrum, and retrospectives
  • Scrum artifacts, e.g., product and sprint backlogs
  • ServiceNow ITBM
  • Basic Salesforce System Administration

U.S. Citizenship Requirements

Due to regulatory and security requirements, we are only able to hire individuals classified as “United States persons”. For more information, see item 3 “Who is considered a U.S. Person?” of the Oversight section of the nsa.gov FAQ: https://www.nsa.gov/about/faqs/sigint-faqs/#oversight3

Interested? 

This role follows the email application process. 

Application Deadline

Open for Fall 2022

Accepting applications now

Hiring Manager

OIT: Enterprise Applications & Data Integrations

Kim Wynn White

Senior Director, CRM Services

salesforce.jobs@gatech.edu

Specifications

Hours

20 Hours max per week.

Rate

$17 – $20 per hour

Location

Remote, In-person if desired

Duration

Multi-semester
Start: ASAP
End: Indefinite

Perks of the Job

Remote

Learn to work in a remote environment effectively!

Teamwork

Work with many experienced and knowledgeable team members. Make new friends at work!

Technical Growth

Get more hands-on experience from working for a longer period of time. Be a part of GT IT communities!

Experience

Get experience working with enterprise level web technologies.

Perks