Technical Support Agent II

Technical Support Agent II

Departmental Computing Support
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Technical Support Agent II

On-Campus, Part-time Position

Technical Support Agent 2 will provide support in the operation and maintenance of computer systems. Position typically addresses a wide variety of applications often involving IT incidents and customer service requests while working under in-person and remote supervision.

Job Description

Provide support in the operation and maintenance of computer systems. Position typically addresses a wide variety of applications often involving IT incidents and customer service requests while working under in-person and remote supervision.

Responsibilities

  • Provide users with assistance in working in specific applications and campus services.
  • Participate in development of standard operating procedures.
  • Analyze and resolve workstation, application and server related problems.
  • Update desktop software/applications; maintain documentation on installed applications.

Qualifications

  • Status: Must be a Georgia Tech Student (part or full-time) this Fall semester
  • Education: Must be a Georgia Tech Student (part or full-time) this Spring semester
  • Work Experience: Interest in IT Management and experience/willingness providing customer service
  • Skills: This job requires the will to gain advanced knowledge of and skill in the maintenance of information technology hardware and software, requiring a full understanding of industry practices and campus policies and procedures. Included are skills in problem solving, decision making, customer service, knowledge building and communications.
  • Availability: Be able to work at least 8 and no more than 20 hours a week

Application Deadline

OPEN for Spring 2023

 

Hiring Manager

Departmental Computing Support

Ted Brobst

IT Support Professional Manager

tsa2@oit.gatech.edu

Specifications

Hours

12-20 Hours per week

(Typically 7am to 6pm)

Rate

$13.00/hour

Location

CODA Building/Tech Square

756 West Peachtree Street Northwest, Atlanta, GA 30308

Duration

Spring Semester 2023

Perks of the Job

Teamwork

Join a team of 6 student assistants and learn to collaborate with like-minded colleagues.

Service Experience

Acquire real-world service experience, applicable to future industry opportunities.

Technical Growth

Gain hands-on experience across a breadth of technologies such as multimedia, audio, video, and print.

Perks