Technical Support Agent I (Now Hiring for Summer and Fall Semesters 2024)
Community Technical Services Apply Now
Technical Support Agent I
On-Campus, Part-time Position
A Technical Support Agent I (TSAI) is a student assistant job working for Community Technical Services (a team within Office of Information Technology) at Price-Gilbert main library on the 3rd floor at Print Studio. Student assistants will provide technical and customer support at the Print Studio with an expertise in multimedia applications.
Job Description
The new Media Scholarship Commons is a media creation service area of the library, using all new hardware; Apple computer lab, wide-format printers for posters, and high-performance video editing suite. This will be an exciting opportunity for any student to
learn and build on their experience and who may want to work in any media field in the future.
Major Responsibilities
- Provide customers with technical and multimedia assistance including troubleshooting with printing or computer issues.
- Manage plotter printer operations including assistance with job submission, printing, and collection of payment.
- Maintain all equipment in Print Studio including printer maintenance.
- Maintain all equipment in the Audio, Video, and Edit Studio.
- Maintain cleanliness and organization of the space.
- Special tasks and projects as assigned by supervisor.
Basic Qualifications
- Education: A TSAI must be currently enrolled in classes at Georgia Tech or a University System of Georgia college to be eligible for employment
- Work Experience: Interest in IT Management and experience/willingness providing customer service
- Skills: Prospective applicants should have an intermediate level of knowledge of the various technologies including Adobe Creative Suite with a focus on Adobe Acrobat, InDesign, Illustrator, Dreamweaver, Photoshop; video editing software including iMovie and Final Cut Pro; Mac OSX; and hardware troubleshooting and repairs. Applicants should also possess good communication skills, should be dependable, proactive, and be open to providing excellent customer service to users.
- Availability: Be able to work at least 10 and no more than 20 hours a week depending on course schedule.
Interested?
This role follows the email application process.
Application Deadline
Open for Summer & Fall 2024
Hiring Manager
Specifications
Hours
10-20 Hours per week.
Rate
$12 per hour
Location
Price-Gilbert
main library on the 3rd floor at Print Studio
Duration
Summer Semester 2024
Fall Semester 2024
Perks of the Job
Teamwork
Join a team of student assistants and learn to collaborate with like-minded colleagues.
Service Experience
Acquire real-world service experience, applicable to future industry opportunities.
Technical Growth
Gain hands-on experience across a breadth of technologies such as multimedia, audio, video, and print.
Perks