Student Assistant
In-person/Virtual
Our Team’s goal is to provide exceptional customer service while delivering core IT collaboration and productivity services to students, faculty, researchers, and staff. We focus on supporting a wide range of cloud services for Georgia Tech, including Microsoft 365 Modern Workplace, Adobe, Box, Dropbox, Zoom, Slack, and GitHub. We solve many problems ranging from helping customers with their GT cloud service accounts to finding IT solutions for departments / engineering solutions for campus.
Job Description
Researching & Analyzing new features, technologies, requirements, and roadmaps within existing and potential service offerings and sharing the findings with the team.
Responsibilities
- Research and stay informed of new features, technologies, requirements, and roadmaps for existing/new/and potential services including Adobe, Box, Dropbox, Zoom, Slack, and GitHub.
- Develop reports and documentation to distribute to the Collaboration and Productivity Solutions team and other campus stakeholders
- Participate in team meetings to present and share knowledge of research/findings and offer ideas and recommendations
- Assist technical staff with implementing and supporting the various systems and services
- Other duties as assigned
Qualifications
-
- Strong research and analytical skills
- Good communication and presentation skills
- Technical proficiency, interest, and knowledge of some systems mentioned (Microsoft 365 Modern Workplace, Adobe, Box, Dropbox, Zoom, Slack, and GitHub)
- Ability to work independently and collaboratively with the team.
- Good organizational and time management skills
Citizenship Requirements
- Students must be a U.S. person (U.S. citizen or permanent resident)
- Due to regulatory and security requirements, we are only able to hire individuals classified as “United States persons”. For more information, see item 3 “Who is considered a U.S. Person?” of the Oversight section of the nsa.gov FAQ: https://www.nsa.gov/about/faqs/sigint-faqs/#oversight3
Interested?
This role follows the email application process. Please take note of the citizenship requirements.
Application Deadline
March 18th, 2024
Hiring Manager
OIT – EADI – Collaboration and Productivity Solutions
J.J. Martino
Application Support Manager
jj.martino@gatech.edu
Specifications
Hours
20 hours per week.
Rate
$16 – $20/hour
Location
On campus: Biltmore
Virtual
Duration
Start Date: March 25, 2024
End Date: December 20, 2024
A Step Towards Success
Students that are interested in Cloud Engineering, SaaS Solutions, Systems Administration, or Enterprise IT Support
