Student Assistant
Cloud Solutions and Customer Support (Collaboration and Productivity Team Service Desk) Apply Now
Student Assistant – Cloud Solutions & Customer Support
In-person/Virtual
Our Team’s goal is to provide exceptional customer service while delivering core IT collaboration and productivity services to students, faculty, researchers, and staff. We focus on supporting a wide range of cloud services for Georgia Tech, including Microsoft 365 Modern Workplace, Adobe, Box, Dropbox, Zoom, Slack, and GitHub. We solve many problems ranging from helping customers with their GT cloud service accounts to finding IT solutions for departments / engineering solutions for campus.
Job Description
Assist the Collaboration and Productivity Solutions Team in supporting our many GT customers (students, faculty, staff)
Responsibilities
- Create, monitor and assign incoming ServiceNow Incidents and tasks
- Assist with creating ServiceNow reports and tracking trends
- Work with customers to understand/document/resolve their IT issues
- Provide customer support for email and other cloud services
- Assist with user account management, including provisioning and deprovisioning accounts
- Help with licensing reports and license automation
- Assist with managing mailing lists and improving automation processes
- Participate in team meetings and offer ideas/feedback/solutions
- Perform other duties as assigned
Qualifications
-
- Strong customer service skills
- Strong research and analytical skills
- Good communication and presentation skills
- Technical proficiency, interest, and knowledge of some systems mentioned (Microsoft 365 Modern Workplace, Adobe, Box, Dropbox, Zoom, Slack, and GitHub)
- Ability to work independently and collaboratively with the team.
- Good organizational and time management skills
Citizenship Requirements
- Students must be a U.S. person (U.S. citizen or permanent resident)
- Due to regulatory and security requirements, we are only able to hire individuals classified as “United States persons”. For more information, see item 3 “Who is considered a U.S. Person?” of the Oversight section of the nsa.gov FAQ: https://www.nsa.gov/about/faqs/sigint-faqs/#oversight3
Interested?
This role follows the email application process. Please take note of the citizenship requirements.
Application Deadline
March 18th, 2024
Hiring Manager
OIT – EADI – Collaboration and Productivity Solutions
J.J. Martino
Application Support Manager
jj.martino@gatech.edu
Specifications
Hours
10 – 20 hours per week.
Rate
$16 – $20/hour
Location
On campus: Biltmore
Virtual
Duration
Start Date: March 25, 2024
End Date: December 20, 2024
A Step Towards Success
Students who would like to better understand Enterprise IT support, particularly supporting Enterprise Cloud Services (SaaS solutions) for large organizations, would benefit from this role.
