Provide support in the operation and maintenance of computer systems. Position typically addresses a wide variety of applications often involving IT incidents and customer service requests while working under in-person and remote supervision.

• Provide users with assistance in working in specific applications and campus services.
• Participate in development of standard operating procedures.
• Analyze and resolve workstation, application and server related problems.
• Update desktop software/applications; maintain documentation on installed applications.

• Status: Must be a Georgia Tech Student (part or full-time) this Fall semester
• Education: Must be a Georgia Tech Student (part or full-time) this Spring semester
• Work Experience: Interest in IT Management and experience/willingness providing customer service
• Skills: This job requires the will to gain advanced knowledge of and skill in the maintenance of information technology hardware and software, requiring a full understanding of industry practices and campus policies and procedures. Included are skills in problem solving, decision making, customer service, knowledge building and communications.
• Availability: Be able to work at least 8 and no more than 20 hours a week